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Simple Cosmetics
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Simple Cosmetics / Customer care

Refund and Returns Policy

At Simple Cosmetics, we are committed to providing high-quality skincare and cosmetic products along with reliable shipping and customer support. Please review the information below regarding our shipping procedures and return policies.

90-Day Money-Back Guarantee on Simple Strands

90-day money-back guarantee on Simple Strands: if you’re not happy with how your hair looks and feels, contact us within 90 days of your first order for a full refund of that order, even if the bottle is opened.

  • You will receive a refund of the full order total, including the original shipping charge, issued to your original payment method.

  • No need to return the bottle, whether it is opened or unopened.

  • The guarantee applies once per customer, to your first Simple Strands order. Later orders and subscription renewals are covered by our standard refund policy below.

  • To request your refund, contact our support team by email or phone (see How to Request a Return below) and include your order number.

The standard Eligibility for Returns, Return Shipping, and Refund Processing rules below (including returning the item, paying return shipping, and inspection of returned products) do not apply to refunds under the Simple Strands guarantee.

60-Day Money-Back Guarantee on Ember

60-day money-back guarantee on Ember™ (Women’s Ancestral Organ Complex): if you’re not satisfied, contact us within 60 days of delivery to request a refund, even if the bag has been opened.

  • Requests must be made within 60 days of the delivery date.

  • Opened product is eligible. Ember does not need to be unopened or unused to qualify.

  • To request your refund, follow How to Request a Return below. The standard Return Shipping and Refund Processing rules below still apply.

60-Day Money-Back Guarantee on Cosmetics Subscriptions

60-day money-back guarantee on Cosmetics Subscribe & Save orders: if you’re not happy with how your skin, hair, or smile looks and feels, contact us within 60 days of that subscription order’s delivery to request a refund, even if the product has been opened.

  • Requests must be made within 60 days of the delivery date of the subscription order you want refunded.

  • Opened product is eligible. Cosmetics subscription items do not need to be unopened or unused to qualify (same opened-product framing as Ember’s opened-bag coverage).

  • The guarantee applies to every Cosmetics subscription order — first delivery and ongoing renewals — not first-order only. Each subscription cycle/order has its own 60-day window from that order’s delivery.

  • Appearance-focused cosmetic / personal-care products — not intended to diagnose, treat, cure, or prevent disease.

  • One-time (non-subscription) Cosmetics purchases remain under the standard 30-day unopened refund policy below. This 60-day opened coverage does not change one-time purchase terms.

  • To request your refund, follow How to Request a Return below. The standard Return Shipping and Refund Processing rules below still apply unless support advises otherwise.

Refund Policy

We want you to feel confident in your purchase. For one-time (non-subscription) Cosmetics purchases and other products not covered by a product-specific guarantee above, if you are not satisfied with your order, we offer a 30-day refund window under the following conditions. Cosmetics Subscribe & Save orders use the 60-day opened-product guarantee above instead.

Eligibility for Returns

To qualify for a return or refund:

  • Products must be unopened, unused, and in their original condition

  • Items must be returned with original packaging

  • Requests must be made within 30 days of the purchase date

Opened or used products may only be considered for refund on a case-by-case basis.

How to Request a Return

To start a return request, please contact our support team.

Email: [email protected]
Phone: 1-877-711-0702

Once your request is reviewed, our team will provide instructions for returning your item.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping method to ensure safe delivery

Refund Processing

Once your returned product is received and inspected:

  • Refunds will be issued to the original payment method

  • Please allow several business days for the refund to appear on your account

Shipping Policy

We ship to customers in the United States and internationally.

Ships same day on orders placed before 3:00 p.m. ET, with free 2nd Day Air on Subscribe & Save orders, and $7.95 2nd Day Air on one-time U.S. orders.

  • United States: Free 2nd Day Air on all Subscribe & Save orders. One-time orders: $7.95 2nd Day Air. Overnight upgrade available for $65. Orders placed before 3:00 p.m. ET ship the same business day.
  • International: Flat-rate shipping of $25 worldwide.

Orders are processed promptly so your products can be on their way as quickly as possible. Delivery timeframes may vary by destination and carrier.

Shipping Issues

If a shipment experiences delays, loss, or delivery problems:

  • We may reship the order 7 business days after the original delivery date

  • Confirmation from the shipping carrier may be required before a replacement shipment is issued

Order Changes or Cancellations

Orders may be modified or canceled within 30 minutes of purchase.

After this window, or once an order has shipped, changes or cancellations cannot be made.

Carrier Delays

Shipping carriers may occasionally experience delays due to:

  • Weather conditions

  • Carrier service disruptions

  • Other factors outside our control

Simple Cosmetics is not responsible for delays caused by these external circumstances.

Address Accuracy

Please verify that your shipping address is correct during checkout.

We cannot be responsible for orders delayed or lost due to:

  • Incorrect shipping information

  • Incomplete addresses

Delivery Confirmation

If tracking shows that a package was delivered but cannot be located, please contact the shipping carrier directly.

Our team is happy to assist with filing a claim, but we cannot guarantee reimbursement for packages marked as delivered by the carrier.

Need Help?

If you have any questions about shipping, returns, or your order, please contact our support team:

Simple Cosmetics
Corporate Address
10055 Yamato Road
Boca Raton, FL 33498

Email: [email protected]
Phone: 1-877-711-0702


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