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At Simple Cosmetics, we are committed to providing high-quality skincare and cosmetic products along with reliable shipping and customer support. Please review the information below regarding our shipping procedures and return policies.
We want you to feel confident in your purchase. If you are not satisfied with your order, we offer a 30-day refund window under the following conditions.
To qualify for a return or refund:
Products must be unopened, unused, and in their original condition
Items must be returned with original packaging
Requests must be made within 30 days of the purchase date
Opened or used products may only be considered for refund on a case-by-case basis.
To start a return request, please contact our support team.
Email: [email protected]
Phone: 1-877-711-0702
Once your request is reviewed, our team will provide instructions for returning your item.
Customers are responsible for return shipping costs
We recommend using a trackable shipping method to ensure safe delivery
Once your returned product is received and inspected:
Refunds will be issued to the original payment method
Please allow several business days for the refund to appear on your account
Currently, Simple Cosmetics ships to addresses within the United States only.
Orders are processed promptly to ensure quick delivery.
If a shipment experiences delays, loss, or delivery problems:
We may reship the order 7 business days after the original delivery date
Confirmation from the shipping carrier may be required before a replacement shipment is issued
Orders may be modified or canceled within 30 minutes of purchase.
After this window, or once an order has shipped, changes or cancellations cannot be made.
Shipping carriers may occasionally experience delays due to:
Weather conditions
Carrier service disruptions
Other factors outside our control
Simple Cosmetics is not responsible for delays caused by these external circumstances.
Please verify that your shipping address is correct during checkout.
We cannot be responsible for orders delayed or lost due to:
Incorrect shipping information
Incomplete addresses
If tracking shows that a package was delivered but cannot be located, please contact the shipping carrier directly.
Our team is happy to assist with filing a claim, but we cannot guarantee reimbursement for packages marked as delivered by the carrier.
If you have any questions about shipping, returns, or your order, please contact our support team:
Simple Cosmetics
6586 W Atlantic Ave Ste #1112
Delray Beach, FL 33446
Email: [email protected]
Phone: 1-877-711-0702