Refund and Returns Policy

At Simple Cosmetics, we are committed to providing high-quality skincare and cosmetic products along with reliable shipping and customer support. Please review the information below regarding our shipping procedures and return policies.

---

Refund Policy

We want you to feel confident in your purchase. If you are not satisfied with your order, we offer a 30-day refund window under the following conditions.

Eligibility for Returns

To qualify for a return or refund:

• Products must be unopened, unused, and in their original condition

• Items must be returned with original packaging

• Requests must be made within 30 days of the purchase date

Opened or used products may only be considered for refund on a case-by-case basis.

---

How to Request a Return

To start a return request, please contact our support team.

Email: [email protected]
Phone: 1-877-711-0702

Once your request is reviewed, our team will provide instructions for returning your item.

---

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping method to ensure safe delivery

---

Refund Processing

Once your returned product is received and inspected:

• Refunds will be issued to the original payment method

• Please allow several business days for the refund to appear on your account

---

Shipping Policy

Currently, Simple Cosmetics ships to addresses within the United States only.

Orders are processed promptly to ensure quick delivery.

---

Shipping Issues

If a shipment experiences delays, loss, or delivery problems:

• We may reship the order 7 business days after the original delivery date

• Confirmation from the shipping carrier may be required before a replacement shipment is issued

---

Order Changes or Cancellations

Orders may be modified or canceled within 30 minutes of purchase.

After this window, or once an order has shipped, changes or cancellations cannot be made.

---

Carrier Delays

Shipping carriers may occasionally experience delays due to:

• Weather conditions

• Carrier service disruptions

• Other factors outside our control

Simple Cosmetics is not responsible for delays caused by these external circumstances.

---

Address Accuracy

Please verify that your shipping address is correct during checkout.

We cannot be responsible for orders delayed or lost due to:

• Incorrect shipping information

• Incomplete addresses

---

Delivery Confirmation

If tracking shows that a package was delivered but cannot be located, please contact the shipping carrier directly.

Our team is happy to assist with filing a claim, but we cannot guarantee reimbursement for packages marked as delivered by the carrier.

---

Need Help?

If you have any questions about shipping, returns, or your order, please contact our support team:

Simple Cosmetics
6586 W Atlantic Ave Ste #1112
Delray Beach, FL 33446

Email: [email protected]
Phone: 1-877-711-0702